Case Study: a warehouse equipment manufacturer streamlines parts ordering with Bluestream XDocs

Warehouse Equipment Manufacturer - Customer Case Study

The client, a major warehouse equipment manufacturer, was struggling to manage and deliver site-specific service and parts information. Their manual process of creating documentation in MS Word and PDF was inefficient, error-prone, and led to delays and incorrect parts orders. They engaged Bluestream to implement a new solution to automate content generation and streamline the parts ordering process for their global customers.

Bluestream implemented its XDocs DITA CCMS and XDocs Manufacturing Suite to automate the creation of dynamic, site-specific Illustrated Parts Catalogs (IPCs). This solution automated the linking of CAD illustrations with parts data, enabling the client to publish accurate documentation to an interactive portal with integrated shopping cart functionality. The results for the client included a streamlined parts ordering process, a significant reduction in errors, increased after-market parts revenue, and lower support costs.