Case Study: United Airlines streamlines document creation with Bluestream

United Airlines - streamlining their document creation

United Airlines, a major global airline, faced a significant challenge in managing the extensive documentation required by FAA and ICAO regulations. They needed to maintain a vast library of operation, policy, and procedure manuals for their fleet and staff, which was hampered by using three different legacy systems that complicated content creation, sharing, and publishing to multiple devices.

Bluestream implemented its XDocs DITA CCMS to serve as a single, unified system for authoring and managing all content. This solution allowed United Airlines to easily share and publish content across formats, tag material for regulatory compliance, and streamline their entire documentation workflow. The results for United Airlines included a drastically simplified process and the projection of a full return on their investment in under three years.

United Airlines

Amy O’Dell

Senior Manager Technical Data Management