Case Study: Ricoh achieves faster publishing and major productivity gains with Bluestream XDocs DITA CCMS

Ricoh - Xdocs Dita CCMS Provides Huge Productivity Gains Over PTC Windchill

Ricoh North America, a provider of digital business services and printing solutions, faced significant challenges managing its extensive technical documentation. The company was using PTC Windchill, a system ill-suited for content management that made simple authoring tasks cumbersome and caused publishing and translation processes to be painfully slow and error-prone. This inefficiency was costing the company thousands of dollars daily.

Bluestream implemented its XDocs DITA CCMS to modernize Ricoh's content workflow. The solution provided an intuitive authoring environment and a powerful, automated localization module. The results for Bluestream's customer were transformative: the migration of over half a million files was completed in under 60 days, publishing time for a flagship product was reduced from six weeks to virtually instantaneous, and the efficiency gains are projected to save Ricoh at least $1.7 million over five years.

Ricoh

Bill Duncun

Principal Solutions Architect Development Tools and Infrastructure Engineering