Case Study: RefleXion boosts documentation productivity and quality with Bluestream’s XDocs DITA CCMS

Lone Writer Increases Productivity And Quality with The XDocs DITA CCMS

RefleXion, a medical device company, faced the challenge of creating and maintaining extensive, high-quality user documentation for a regulated environment with only one technical writer. Their legacy authoring tool caused issues with content reuse, frequent formatting errors, and lost work from software crashes. They turned to vendor Bluestream and its XDocs DITA CCMS for a solution.

Bluestream implemented a DITA-based content strategy and created custom PDF output plugins to meet strict branding guidelines. This solution enabled RefleXion to single-source content efficiently, drastically reduce errors, and achieve a consistent look with automated formatting. The result was a significant increase in productivity and quality for the lone writer, allowing the company to scale its publications effortlessly as it grew.

RefleXion

Marma Basu

Senior Manager of Technical Publications