Case Study: T2 Systems achieves unified customer support and self-service documentation with Bluestream XDelivery Documentation Portal

Integrating the XDelivery Documentation Portal for content delivery with Salesforce

T2 Systems, a provider of parking management solutions, faced the challenge of fragmented content delivery. Their documentation was dispersed across a limited HTML knowledge base, PDFs stored in Salesforce, and emails, creating a disjointed experience for their customers. They partnered with Bluestream to leverage their XDocs DITA CCMS and the XDelivery Documentation Portal to achieve a unified solution.

Bluestream implemented the XDelivery Documentation Portal, which integrated directly with T2's Salesforce Community. This provided Single Sign-On for customers and headless search that indexed both HTML and PDF content. The solution automated the publishing of all DITA content from the XDocs CCMS to a central knowledge portal. For T2, this resulted in a unified customer support experience, improved customer self-service, and reduced support effort and costs.

T2 Systems

Chris Sweetman

Manager Technical Services