Case Study: Bombardier improves technical documentation and boosts parts sales with Bluestream's XDocs DITA CCMS and Manufacturing Suite

Bombardier boosts aftermarket parts sales by 10% with Bluestream

Bombardier Transportation faced the challenge of labor-intensive management of its complex technical documentation and Illustrated Parts Catalogs (IPCs), which originated from various sources. The publications team at Bombardier could not secure executive buy-in for a transition to a structured authoring system using traditional efficiency arguments. They turned to vendor Bluestream for a solution involving its XDocs DITA CCMS and Manufacturing Suite.

Bluestream implemented a solution that integrated parts data from ERP and CAD systems into a single database using its Manufacturing Suite module. This enabled the creation and automated publication of online IPCs and technical documents. The key result was the ability to generate IPCs precisely customized to a project's bill of materials, which was projected to increase after-market parts sales by 10%, providing a significant revenue boost while also reducing support costs.

Bombardier