Case Study: RemoteLock achieves lower payment processing costs and streamlined operations with BlueSnap

RemoteLock - Customer Case Study

RemoteLock needed a simpler, more efficient way to manage payments for hardware orders and customer accounts, while reducing high processing costs and avoiding confusing contract updates. Before working with BlueSnap, RemoteLock was paying about 7% per transaction with its legacy provider and relying on wire transfers, which were inconvenient for customers and refunds.

BlueSnap implemented payment and billing capabilities integrated with RemoteLock’s systems, helping automate contract updates, support ACH payments, and consolidate platforms through integrations with NetSuite and Zuora. The results were strong: RemoteLock reduced payment processing costs to under 3%, saved a couple hundred thousand dollars, improved customer experience, and streamlined previously manual tasks through automated invoice and account workflows.

RemoteLock

Chris Sheehan

Vice President of Operations