Case Study: Benevity achieves higher donation completion rates and global payment processing with BlueSnap

Benevity - Customer Case Study

Benevity is a global leader in corporate social responsibility and employee engagement software, serving 10 million users in 17 languages and processing billions in donations for charities worldwide. Their payment flow used a third‑party redirect that hurt user trust and conversion, and they needed embedded (hosted) fields for PCI compliance, tokenization to avoid re‑entering card data, Apple Pay, and domestic processing across regions like Australia, Canada, Europe and the U.S.—plus clear developer documentation.

Benevity integrated BlueSnap’s Payment API with Hosted Payment Fields, gaining tokenization, Apple Pay, multi‑country processing (including Australia soon after launch) and robust docs and support. The result: a noticeably improved user experience with a significant rise in donation completions, ongoing expansion of payment methods and currencies, and a responsive BlueSnap team that continues to help scale their global payment capabilities.

Benevity

Aengus Bates

Technical Product Manager