Case Study: US-Based Insurance Provider achieves 75% reduction in documentation overhead and scales RPA with Blueprint Software Systems

US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA

US Based Insurance Provider, a large health insurer (12,000+ employees, $20B revenue), faced a mandate to move from BRD/FSD documents to PDDs (Word-based) for defining automated processes. The PDD process took a full day to finalize, screenshots ended up as unhelpful attachments, and the team struggled to produce scalable, developer-friendly documentation. To solve this, they engaged Blueprint Software Systems and adopted the Blueprint Enterprise Automation Suite to create Digital Blueprints.

Blueprint Software Systems implemented Digital Blueprints—backed by a central repository and tools like Business Process Modeler, Impact Explorer, and built-in Reviews & Approvals—so documentation and requirements could be automatically generated and linked to processes. The result: a 75% reduction in documentation overhead, Digital Blueprint compilation time cut from 8 hours to 2 hours, 30% faster RPA development, 30% lower bot maintenance, and the ability to scale pharmacy-claims auditing from 5% to almost 100% after a 2 million-member merger without hiring six additional staff.