Case Study: Global Financial Services Company achieves 90% error reduction and 30% faster RPA delivery with Blueprint Software Systems' Enterprise Automation Suite

Global Financial Services organization scales use of RPA to respond to the increased volume of claims due to COVID-19 and reduces errors by 90%

Financial Services Company faced a sudden surge in claims due to COVID-19 that doubled processing errors and overwhelmed a labor‑intensive claims team, creating customer frustration and increased churn risk. Rather than hiring costly FTEs or outsourcing, the company turned to Blueprint Software Systems and its Enterprise Automation Suite to scale RPA and improve claims processing efficiency.

Blueprint Software Systems moved the team out of Word and Excel into a centralized repository and used its Enterprise Automation Suite—Business Process Modeler, BlueDocs, Test Script Mining and Digital Blueprints—to model, decompose and automate claims workflows. The solution accelerated RPA development by 30%, cut processing errors by 90%, reduced documentation overhead by 75% and lowered bot maintenance by 30%, enabling faster, more reliable claims handling.