Case Study: Consumer Direction achieves faster, more secure document processing with Blueink

Enhancing Customer Experience Through Digital Transformation at Consumer Direction

Consumer Direction, a Minnesota-based equipment solutions provider, faced significant challenges with its manual document handling for employee enrollment. Their HR team struggled with inefficient signature collection, time-consuming routing, and a lack of tracking capabilities. To overcome this, they implemented the eSignature solution from Blueink.

By adopting Blueink, Consumer Direction streamlined its workflow with features like flexible SMS document delivery and an enhanced tracking dashboard. The implementation by Blueink yielded substantial results, including a 77% reduction in processing time, 50 man-hours saved monthly, and 50% cost savings. The solution also achieved a 95% client satisfaction rate due to its ease of use and robust security compliance.

Consumer Direction

Jade D.

Key Member of their Human Resources Team