Case Study: Restaurant Supplier cuts costs and streamlines ERP/TMS integration with BlueGrace Logistics

Restaurant Supply Industry - Customer Case Study

Restaurant Supplier, a Midwest-based restaurant industry supplier, was struggling to integrate its proprietary ERP system with a 3PL process while managing limited warehouse space and a non-dynamic routing guide. The company faced recurring chargebacks from distribution centers due to missed deliveries, damaged or mislabeled pallets, and missing carton counts, and manual TMS booking was not a workable option.

BlueGrace Logistics implemented an ERP/TMS integration that allowed orders to flow as pending, generate pick tickets with carrier information, and delay bill of lading printing until later in the process. BlueGrace also enabled dynamic zip-code-based routing and carrier management, helping the customer reduce manual work and avoid chargebacks. The result was a 12% reduction in hard costs, totaling $468,000 in savings over one year.