Case Study: Leading E-commerce Company reduces freight costs and improves TMS integration with BlueGrace Logistics

E-commerce Industry - Customer Case Study

Leading E-commerce Company, a Portland-based e-commerce furniture business, was growing quickly and outgrowing its existing 3PL provider’s manual processes. The company needed integrated TMS technology and better freight performance, after customer service suffered from inconsistent residential liftgate service, damaged freight, and rising complaint volumes.

BlueGrace Logistics stepped in with a freight cost reduction and TMS integration solution. Through customer engineering, BlueGrace recommended an additional Northeastern warehouse to reduce transit days and lower freight costs, integrated systems to reduce manual entry errors, and improved return management and claims handling. BlueGrace also secured customer-specific pricing with quality carriers, helping the customer increase profit, save employee time, and protect online customer satisfaction.