Case Study: Consumer Goods Company reduces carrier costs and chargebacks with BlueGrace Logistics

Consumer Goods Company - Customer Case Study

BlueGrace Logistics helped a Houston, Texas-based consumer packaged goods company manage the complexity of rapid growth and expanding distribution to big-box retailers. The customer was facing rising chargebacks, weak vendor scorecard performance, and recurring issues meeting Must Arrive By Date (MABD) requirements despite ample lead times and upgraded shipping services.

BlueGrace Logistics analyzed the customer’s data and scorecards, then connected its BlueShip TMS with the client’s ERP using custom rules to automatically select the best-value carrier and optimal ship date to meet MABD windows at the lowest cost. The program reduced chargebacks by 90% within 60 days, improved scorecard performance, and later helped identify freight cost allocation opportunities down to the customer, location, and SKU level.