Case Study: NG&G Facility Services International achieves growth and lands larger clients with BlueFolder

NG&G Facility Services International Gains Larger Clients with BlueFolder

NG&G Facility Services International, a 40-year provider of outsourced facility support, wanted to move upmarket by offering custom, full-service maintenance packages that included branded self-service software so customers could submit requests and get real-time account information. To meet that challenge, NG&G selected BlueFolder and its Customer Portal work order management solution.

BlueFolder delivered a web-based work order management system and Customer Portal that provide self-service and real-time access; since subscribing in 2014 NG&G has won larger clients such as Cabela’s, New Balance and Lowe’s, increased revenue, engaged marketing and sales teams, and streamlined service packages and messaging—achieving measurable growth and an improved customer experience with BlueFolder.

NG&G

Michael Cote

NG&G