Case Study: ProBleu, Inc. achieves a 60% increase in billings with BlueFolder

Managed Service Provider (MSP) uses BlueFolder to Capture More Account Data and Boost Billing 60% in First Three Months

ProBleu, Inc., a Managed IT Service Provider supporting 162 small- and medium-sized businesses, faced a costly and fragile $30,000 homegrown on-site ticketing system that caused downtime, consumed staff resources, and failed to capture or share work and account histories across teams and clients. To address these issues, ProBleu evaluated competitors and adopted BlueFolder’s web-based field service management solution.

BlueFolder replaced ProBleu’s server-based system with a 24/7, mobile-friendly platform featuring email-to-ticket, client portals, and automated notifications, eliminating on-site servers and improving team-client communication. BlueFolder’s implementation captured previously unrecorded work, created a clear audit trail, boosted accountability, and drove a measurable 60% increase in billings within the first three months.

ProBleu, Inc.

Craig Hickman

Vice President of Sales