Case Study: Hydroworx increases service levels and revenue with BlueFolder's BlueService

Hydroworx Increases Service Levels, Revenue with Real-Time, Remote Information Access

Hydroworx, a maker of aquatic therapy pools used by athletes and medical facilities, needed real-time access to customer and service-appointment details for field technicians and sales staff to reduce calls back to the office and speed contract lookups. They chose BlueFolder’s web-based BlueService to centralize customer records, service histories, schedules and contracts and make that information available remotely.

BlueFolder deployed BlueService to track service calls, schedule installs, send technicians email/text alerts, and store contract status centrally. As a result, Hydroworx reduced calls between field and office by about 80%, cut contract lookup time from up to 10 minutes to under one minute, increased maintenance contract renewals and related revenue, and improved overall service levels and technician utilization.

Hydroworx

Michael McHugh

Senior Vice President