Case Study: Pronto Gym Services improves customer communications and maintenance tracking with BlueFolder

Built a loyal customer base with customized service and outstanding communications while managing costs

Pronto Gym Services, a fitness equipment repair company, needed a better way to manage assets, scheduling, and communications while supporting proactive preventative maintenance for commercial clients. The company also needed a simple system for tracking hundreds of equipment types and giving technicians access to the right documentation by serial number.

BlueFolder provided the gym equipment service software Pronto Gym Services uses to manage work orders, recurring maintenance, contract renewals, attachments, and reporting. The company says the platform helped it keep customers through clear service summaries, cut administrative work by uploading customer groups and asset lists without manual typing, streamline invoicing with QuickBooks®, and protect margin with detailed labor tracking; Pronto Gym Services has also grown to almost $1 million a year in revenue.

Pronto Gym Services

Ron McDonnel

President