Case Study: NSW State Emergency Service saves time and improves emergency dispatch planning with blueegg

City of Parramatta builds a mission-critical dispatch blueprint with blueegg in 20 workshops

blueegg partnered with the NSW State Emergency Service (NSW SES), which needed to modernize its emergency response coordination. The challenge was to move from manual, paper-based dispatch methods to a Computer-Aided Dispatch (CAD) system to improve coordination and decision-making during complex emergencies like floods and storms.

The solution involved blueegg conducting extensive workshops to map current and future operational journeys, creating a blueprint for the new CAD capability. This provided NSW SES with an evidence-based foundation for procurement, resulting in a clear vision for a system that reduces emergency response times and enables more efficient resource allocation.

City of Parramatta