Case Study: Medical Technology Company achieves HIPAA-compliant automated remote device management and reduced field service with BlueCat Networks

Medical Technology Company - Customer Case Study

A leading medical technology company with nearly $20 billion in annual revenue and over 70,000 employees supplies hospitals with networked medical devices that require regular maintenance. After connecting devices to the internet to enable remote diagnostics, the company faced complex DNS and networking challenges: HIPAA-required encryption and management of 15,000+ VPN tunnels, IP address conflicts across hospital networks, and limited visibility and automation from its legacy Microsoft DNS infrastructure. It needed a single, API-driven source of truth for DNS to support scalable, compliant operations.

BlueCat migrated the company’s scattered DNS to DNS Integrity, consolidating namespaces and legacy systems under a central administration portal and exposing a robust API. The company built a custom portal using BlueCat’s API that integrates NAT and DMVPN with the BlueCat Address Manager to automate IP provisioning, reserve address blocks per facility, and manage 15,000+ VPN connections. The result: reliable, real-time DNS visibility, far fewer on-site service visits, more efficient Field Service Engineers, and significant operational cost and time savings.