Case Study: ChinaONEcall streamlines call centre operations with Blueberry Consultants' web-based management system

ChinaONEcall cuts database replication up-time from hours to minutes with Blueberry Consultants

Blueberry Consultants was engaged by ChinaONEcall, a UK company providing mobile interpreter services in China, to develop a complete software system. The challenge was to create a public website for purchasing credit, call center software for operators, and a sophisticated web-based management system, all while overcoming significant issues with database replication across a slow network between servers in Hong Kong and Kunming.

The solution from Blueberry Consultants was a system built using ASP.NET and SQL Server. They solved the critical replication problem by performing a manual initialization process, which drastically reduced the required network up-time from hours to just minutes. This ensured that up-to-date account information was always available to the call center staff, enabling the business to run smoothly.

ChinaONEcall