Case Study: Staples Canada achieves faster issue resolution and maximized solution performance with Blue Yonder Support Services

Staples Canada Turns to Blue Yonder Support Services to Maximize Solution Performance

Staples Canada, the country’s largest office products retailer with over 15,000 employees across more than 330 stores (operating as Bureau en Gros in Quebec), needed a faster, more reliable way to manage support for its JDA supply chain solutions — including Advanced Warehouse Replenishment, Advanced Store Replenishment and Seasonal Profiling. The objective was to streamline issue submission and resolution, improve internal knowledge of solution features, and leverage peer insights through Special Interest Groups.

By adopting JDA’s Future State Support process and using JDA Support Services — including 24/7 access to JDAUser.com, KnowledgeBase articles, webinars, SIG forums and Seamless Support for critical issues — Staples accelerated ticket triage and resolution, improved follow-up, and increased staff proficiency. As a result, issues were resolved more quickly and efficiently, Staples gained actionable insights from SIGs, and team members reported noticeably faster responses and better outcomes.

Staples

Shannon Erickson

Merchandising Systems and Training Manager