Case Study: Silk Contract Logistics achieves improved warehouse service levels, faster onboarding and automated billing with Blue Yonder

Silk Logistics Optimizes Warehouse Service Levels and Costs

Silk Logistics Holdings (SLH) is an Australian‑founded, technology‑enabled port‑to‑door logistics provider serving fast‑moving consumer goods, retail, manufacturing and food customers. As the business grew, SLH needed to replace legacy systems and standardize, automate and accelerate warehouse workflows to boost operational efficiency, reduce costs, speed customer onboarding and improve satisfaction and retention while still delivering customized services.

Using Blue Yonder’s warehouse management system, SLH established “The Silk Way,” combining process standardization with customer‑specific customization. The solution lets SLH onboard new customers in under 24 hours and automates extended third‑party billing—processing up to 500,000 billing transactions into invoice lines within three days—resulting in faster invoicing, fewer disputes, improved service levels and lower operating costs.

Silk Contract Logistics