Case Study: Scotts Miracle-Gro achieves 99% fill rate, doubles inventory turns and saves 2–3% annually in supply chain with Blue Yonder

ScottsMiracle-Gro Improves Customer Service and Achieves Annual Supply Chain Savings

ScottsMiracle‑Gro, formed by the 1995 merger of Scotts and Miracle‑Gro, struggled for years with fragmented post‑merger operations—multiple invoices, sales forces, supply‑chain designs and technology platforms—which lowered productivity and hampered customer service during its critical seasonal selling window. The company launched a “One Face to the Customer” transformation to unify systems and improve retailer support and consumer relationships.

ScottsMiracle‑Gro deployed a broad JDA solution set (with Planalytics for weather intelligence) to enable POS‑driven, store‑level demand planning, shelf‑connected replenishment, supply‑chain segmentation and close retailer collaboration. As a result, fill rates rose from 92% to 99%, inventory turns doubled (boosting free cash flow), the company gained proactive weather‑driven planning, and achieved average annual supply‑chain savings of 2–3% with end‑to‑end value‑chain synchronization.

Scotts Miracle-Gro

Jim Iovino

Vice President, Global Logistics