Case Study: Petco achieves 5%+ online revenue growth and rapid omni-channel fulfillment with Blue Yonder

Petco Increases Revenues with Blue Yonder

Petco, the largest U.S. pet retailer with 1,500 stores, needed to rapidly roll out buy-online-pick-up-in-store (BOPIS) and provide accurate, real-time inventory visibility to meet emerging customer commerce needs. Its existing, disparate technical architecture prevented a single view of inventory and threatened the speed and scale required for omni‑channel fulfillment.

Blue Yonder’s Luminate inventory availability and omni‑channel fulfillment microservices were implemented across all 1,500 stores in under four months, unifying inventory, fulfillment and customer location data to enable BOPIS, view‑in‑store and ship‑from‑store options. The solution delivered single- to double-digit millisecond response times, supported thousands of transactions per second, and drove more than a 5% increase in ecommerce revenue and new customers while improving conversion, reducing abandonment and boosting shopper satisfaction.

Petco

John Zavada

Chief Information Officer