Case Study: L.L.Bean improves customer service and boosts inventory productivity with Blue Yonder

L.L.Bean Improves Customer Service and Inventory Productivity

L.L.Bean, the American apparel and outdoor retailer founded by Leon Leonwood Bean, faced growing complexity as it expanded to roughly 5,000 year‑round employees (up to 10,000 in peak season). The company needed a more accurate read on the market to invest inventory in the right products and maintain the fast delivery and high service levels customers expect.

By implementing Blue Yonder’s merchandise financial planning, forecasting and replenishment capabilities and partnering with Blue Yonder consultants, L.L.Bean automated and integrated processes to better predict sales, buy from vendors and allocate stock to stores. The solution improved market visibility, increased inventory productivity, enhanced customer service levels and made the business more scalable for future growth.

L.L.Bean