Case Study: Harris Teeter achieves increased revenue and associate engagement with Blue Yonder Luminate Retail

Innovations in Workforce Management at Harris Teeter

Harris Teeter, a Kroger subsidiary with over 265 stores and roughly 39,000 associates, needed an enterprise-wide workforce management solution that reflected its culture of innovation and diversity. Facing stiff competition and staffing challenges in low‑unemployment markets, the retailer sought a platform to boost associate engagement, improve scheduling efficiency, and increase customer satisfaction across its innovative in‑store services.

Harris Teeter deployed Blue Yonder’s Luminate Retail workforce management to deliver advanced labor forecasting, automated multi‑week scheduling, and a mobile app for shift viewing, bidding, swapping and cross‑store postings. The rollout improved shift coverage and in‑stock positions, increased revenue through better labor alignment, reduced costs and turnover, and raised associate engagement and satisfaction while supporting the company’s inclusion and innovation goals.

Harris Teeter