Case Study: HEMA achieves €3M in six-month labor savings with Blue Yonder Workforce Management

European Retailer HEMA Saves €3 Million in First Six Months Using JDA Workforce Management

HEMA, a leading European retailer with about 650 stores and 10,000+ employees, faced limited visibility into labor budgets and service levels across regions. The company needed more accurate sales and labor forecasting, better scheduling, and a way to share best practices to optimize costs while maintaining customer service.

HEMA implemented JDA Workforce Management (Advanced Scheduling, Time & Attendance, and Task Management) with JDA consulting and support. In the first six months it achieved a full ROI: €3 million in labor savings, elimination of 200,000 hours without reducing service, a 3% boost in productivity, an 18-point improvement in scheduling accuracy, highly accurate sales forecasts (1–2% error), and improved visibility and compliance.

Hema

Mischa Gijrath

Efficiency Manager