Case Study: Caterpillar achieves faster onboarding and optimized transportation operations with Blue Yonder

Caterpillar Logistics, Inc. Relies on Blue Yonder Education Services

Caterpillar Logistics, part of the global Caterpillar group, runs complex inbound, after-sales, finished goods and reverse logistics operations and needed to standardize and improve its transportation processes. The team engaged JDA Education Services to address rapid onboarding, build more knowledgeable and effective users of JDA systems, strengthen customer relationships, and create a customized, in‑house training program based on industry best practices.

JDA delivered a Customized Load Planner training program with tailored courseware for JDA Transportation Manager and JDA Freight Order Management, using exercises based on Caterpillar’s actual workflows. The result was faster onboarding and smoother implementations, higher customer satisfaction, improved performance and processes, increased job satisfaction among users, established in‑house training, and optimized use of JDA solutions.

Caterpillar

Shrinivas Sale

Business Support Manager, Ground Transportation Operations Center Americas