Case Study: El Palacio de Hierro achieves operational stability and 30% faster customer deliveries with Blue Yonder Luminate Logistics

Blue Yonder Warehouse Management enables El Palacio de Hierro to significantly improve service to suppliers, customers and stores

El Palacio de Hierro, an upscale Mexico City department store chain facing projected growth of 521%, was hampered by an outdated warehouse management system and infrastructure that caused frequent downtime, capacity and response-time issues, and risked service to customers and more than 200 stores. Their goals were operational stability, 100% product availability and 99%+ order accuracy to support omni-channel fulfillment and rapid expansion.

By implementing Blue Yonder’s Luminate Logistics WMS with support from partner netLogistiK and ongoing training, El Palacio de Hierro eliminated downtime and boosted efficiency: customer delivery response times improved 30%, store delivery times improved 25%, DC labor productivity rose 30% (saving about US$580,000 annually), inventory errors fell 75% with accuracy at 99.96%, and order picking accuracy reached 99.78%.

El Palacio de Hierro