Case Study: Tilly's minimizes downtime and maximizes solution performance with Blue Yonder Support Services

Blue Yonder Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s

Tilly’s, a California-based specialty retailer with 180 stores and a large e-commerce presence, needed to ensure its planning and allocation systems ran without interruption so products reached stores on time. The retailer relied on JDA’s Merchandise Management System and Allocation tools, and sought faster issue resolution, continuous system availability and better internal knowledge of solution features to avoid costly distribution center downtime.

By leveraging JDA Support Services — including expert technicians, diagnostic tools and 24/7 access to JDAUser.com resources like KnowledgeBase articles and webinars — Tilly’s minimized system downtime, resolved issues quickly and steadily increased team expertise. The result was consistent, high-performing MMS and Allocation processes that supported on-time fulfillment and met Tilly’s goal of avoiding planning and DC interruptions.

Tilly's

David Fleischer

Director of Analytics, Replenishment and Merchandise Systems