Case Study: MacPherson’s achieves 95% fill rate and reduces import lead‑time uncertainty with Blue Ridge Cloud‑Native SCP & LifeLine

MacPherson’s Reduces Uncertainty Around Import Lead Times While Maintaining 95% Fill Rate With Blue Ridge Cloud-Native SCP Solutions & LifeLine

MacPherson's, the largest art supplies distributor in North America serving 2,600 retail customers and over 50,000 SKUs, faced long, uncertain Asian import lead times and needed to preserve high service levels without carrying excessive safety stock. They engaged Blue Ridge to deploy its cloud-native Supply Chain Planning (SCP) solutions and LifeLine professional services to improve demand planning, inventory visibility, and executive-level confidence in planning decisions.

Using Blue Ridge’s cloud-native SCP and LifeLine experts, MacPherson’s replaced spreadsheet buying with machine-learning-driven forecasts, broader demand/supply projections, and proactive analytics with ongoing go‑live support. As a result, MacPherson’s reduced uncertainty around import lead times, maintained a 95% fill rate, and gained faster, more precise planning that improved customer service, inventory efficiency, and cash performance.

MacPherson's

Tammy Kyle

Mgr. Product Development & Inventory Planning