Case Study: Large HVAC & Plumbing Distributors achieves a 2% service level increase with Blue Ridge supply chain planning

How SKU-Level Seasonal Profiles Increased Service Level by Over 2%

Large HVAC & Plumbing Distributors, a family-run HVAC/plumbing distributor with 48 locations across residential, commercial, and industrial markets, struggled to manage seasonal demand swings and predict buying trends. Its existing systems lacked the ability to assign seasonal profiles at the SKU level, making it difficult to plan ahead when demand shifted from heating to cooling.

Blue Ridge implemented supply chain planning with SKU-level seasonality, advanced forecasting, machine learning, and exceptions-based reporting to improve visibility and planning. The result was a 2% increase in service level, from 95% to 97%, and about a 20% boost in buyer efficiency, along with fewer product shortages, better inventory optimization, and higher customer satisfaction.