Case Study: HVAC & Plumbing Distributor achieves 2% service level increase and ~20% buyer efficiency gain with Blue Ridge

How SKU-Level Seasonal Profiles Increased Service Level by Over 2%

HVAC & Plumbing Distributor, a large family‑run company operating across 48 locations, struggled to manage sharp seasonal shifts because its systems couldn’t assign seasonal profiles at the SKU level or provide precise supply chain data. To address this, the distributor turned to Blue Ridge and its supply chain planning solutions to gain SKU‑level seasonality and better predict buying trends.

Blue Ridge implemented SKU‑level seasonality and machine‑learning forecasts within its supply chain planning platform, enabling proactive planning and exceptions‑based workflows. As a result, the customer’s service level rose by 2% (from 95% to 97%), buyer efficiency increased by about 20%, repetitive inventory tasks were reduced, inventory and safety stock were optimized, and customer shortages and lost sales declined.