Case Study: Md-MarketFurniture Brand achieves 10% service-level increase and 90% faster order entry with Blue Ridge

A Furniture Brand’s Journey to 10% Increase in Service Levels

Md-MarketFurniture Brand, a mid-market furniture company, faced inflation-driven uncertainty and fluctuating service levels with no modern tools or processes — relying on outdated spreadsheets and a sparse monthly sales report. Purchase orders could take up to four business days due to disjointed communication and slow manual order entry, so the customer engaged Blue Ridge and its supply chain planning/analytics solutions to stabilize operations.

Blue Ridge implemented its supply chain planning and analytics, giving buyers a holistic view of the business, automating reporting and order entry, and improving forecast accuracy. As a result, Blue Ridge helped Md-MarketFurniture Brand achieve a 10% (up to 10–15%) increase in service level, roughly a 90% reduction in order entry time and over 50% faster order build/place times, while right-sizing inventory, lowering inventory and transportation costs, and saving countless hours on reporting.