Case Study: MetLife achieves higher learner engagement and on‑demand microlearning with Blue Ocean Brain

MetLife Deploys Microlearning As Key to Engagement for New Learning Portal

MetLife faced low engagement with lengthy, one- to two-hour courses as it launched a new centralized digital learning portal for its claims organization. With a diverse, compliance-driven workforce of a few thousand U.S. associates who needed short, relevant learning that fit into the flow of work, MetLife selected Blue Ocean Brain to provide microlearning content and a flexible implementation that could be branded and embedded in the new portal.

Blue Ocean Brain developed customized microlearning tracks, micro-sized MetLife technical modules, and a just-in-time lesson library, supported by a pilot and ongoing Client Success collaboration. The solution boosted engagement—driving several hours of development training in 2018 that would not have been achievable previously—provided game-based “brain breaks,” enabled detailed utilization and ROI reporting, and earned a 90% “would recommend” rating from learners, making Blue Ocean Brain a foundational component of MetLife’s learning strategy.

MetLife

Jason Gill

Claims Academy Manager