Case Study: Nella Cutlery achieves streamlined operations and improved efficiency with Blue Link Associates Limited

Nella Cutlery - Customer Case Study

Nella Cutlery Toronto Inc., a long-standing distributor of food processing equipment and supplies that also operates a retail showroom and a professional knife-sharpening route service, was managing sales, service and accounting across multiple disconnected systems (DOS invoicing, a route manager, manual service logs and spreadsheets). The fragmented IT environment forced duplicate data entry and manual report consolidation, making it difficult to get timely, accurate sales, service and financial information.

Nella implemented Blue Link ERP, integrating the retained route-management system at the transaction level and moving service/repair, order entry, invoicing, receivables, accounting and a remote POS onto one platform with centralized customer billing history. The change eliminated duplicate entry, cut administration time by several person-days per month, sped lookups from hours to seconds, improved receivables control and staff productivity, and delivered measurable efficiency gains that justified the investment.

Nella Cutlery

Wendy Kippen

Nella Cutlery