Case Study: Conval-Aid achieves streamlined accounting and accurate third‑party billing with Blue Link Associates Limited

Conval-Aid - Customer Case Study

Conval-Aid is a family-owned Ottawa business, founded in 1976, that sells, rents and services medical and home-care equipment across Eastern Ontario. Rapid growth and increasingly complex third-party billing exposed limits in its legacy accounting setup (the successor to Excel): the system was slow, not multi-user, lacked internal controls and security, and could not handle component-based billing, shipping and invoicing needs — yet the company had little time to overhaul operations.

Conval-Aid chose Blue Link for a customizable accounting solution that was integrated and tailored to their four-part product build, multi-supplier billing, complex shipping scenarios and government funding allocations. Blue Link handled installation, data integration and training with minimal disruption; the new system eliminated duplicate invoicing, improved tracking, strengthened internal controls and proved easy for staff to use, allowing Conval-Aid to preserve service levels and rely on responsive vendor support.

Conval-Aid

Stuart Ed

Conval-Aid