Case Study: a leading professional services provider supplies 400+ customer service advisors a year with Blue Arrow

a leading professional services provider achieves 100% fulfilment with Blue Arrow

Blue Arrow was engaged by a leading professional services provider to supply over 400 high-quality customer service advisors per year for a four-year campaign. The client's challenge was to find a large volume of candidates who could act as professional representatives of the business, embodying empathy and resilience for dedicated call handling roles, while also adapting to a shortage of local talent preferring remote or hybrid work models.

The solution involved Blue Arrow leveraging its sector experience and relationships to instill strong vetting procedures and adjust the client's working hours model to attract candidates. Blue Arrow provided ongoing remote support, wellbeing check-ins, and recognition for staff, which fostered relationships and enabled a high rate of rehiring. This resulted in a 100% fulfilment rate for fluctuating demand, 100% compliance, and a reduction in the client's hiring costs due to streamlined vetting and onboarding processes.