Case Study: Bath House achieves major time savings with Blue Alligator SalesPresenter

Bath House - Customer Case Study

Bath House, a British fragrance and natural skincare brand, was facing significant operational challenges due to its manual order processing. Handling high volumes of orders from trade fairs and phone calls required staff to spend countless hours, including weekends, manually inputting data into their Sage system. This labor-intensive process was draining resources from other parts of their business. They turned to Blue Alligator and its SalesPresenter service to automate this workflow and improve order fulfillment for their customers.

Blue Alligator implemented a solution that streamlined the order entry process. The support team, specifically noted for their exceptional service, developed workarounds to integrate with Bath House's unique use of Sage. Using iPads with the Blue Alligator system, staff could now input orders directly, which were then seamlessly uploaded to Sage. The results were described as a "colossal" saving in labour, eliminating the need for multiple employees to sit for weeks on end processing paperwork, particularly during their busy summer period.

Bath House

Will Marshall

Project Manager