Case Study: Living Spaces achieves unified personalized shopping experiences with Bloomreach Engagement

How Living Spaces Caters to All Lifestyles With Bloomreach

Living Spaces, a home goods retailer, wanted to become the perfect shopping destination for customers with many different style preferences, but fragmented data across website, email, and SMS was making personalization inconsistent. With data silos creating mixed messages and a one-size-fits-all approach falling short, the company turned to Bloomreach Engagement, including Loomi AI, email personalization, SMS, omnichannel orchestration, and autonomous search capabilities.

Bloomreach unified customer data into a single platform, enabling Living Spaces to build style profiles, deliver more relevant product recommendations, and keep messaging consistent across channels. The result was a more cohesive customer journey with complementary suggestions at each touchpoint, helping Living Spaces create experiences that feel personalized for every shopper and reinforcing customer trust and loyalty.

Living Spaces

Pete Franco

Vice President of E-commerce