Case Study: George Washington University Hospital achieves streamlined volunteer management and faster onboarding with Bloomerang

Using InitLive, The GW Hospital is able to efficiently manage their multifaceted volunteer program

The George Washington University Hospital, an academic medical center serving a diverse patient population, faced a time-consuming, manual volunteer program with onboarding, scheduling, and communications handled inefficiently. To modernize recruitment and day-to-day operations for its 140+ volunteers, 66+ opportunities and thousands of shifts, the hospital selected Bloomerang’s volunteer management platform to replace their previous system.

Bloomerang delivered an integrated solution—automated candidate applications, mobile app access with self-scheduling, kiosk check-in, mass and peer-to-peer messaging, and centralized document access—that streamlined onboarding, reduced administrative time, and improved real-time communication. The hospital reports markedly better workflow and attendance tracking, volunteers embracing the mobile app, and easier management of the program that supports 39K+ volunteer hours and 29K+ shifts, with staff calling the change “100 times better.”

George Washington University Hospital

Gini Douglas

Patient Experience, Volunteer Supervisor