Case Study: Family Promise of Gallatin Valley boosts donor retention with Bloomerang

How transitioning to Bloomerang from Salesforce grew donor retention to 52%

Family Promise of Gallatin Valley, a Montana nonprofit that helps families facing housing insecurity, was using Salesforce as its donor CRM but found it difficult to use for fundraising. Staff spent hours each week pulling basic reports and lacked an effective way to manage donor communications, prompting the organization to look for a nonprofit-focused alternative.

The team switched to Bloomerang’s Giving Platform, which streamlined donor management with automated receipts, reporting, and communication tools. With Bloomerang, Family Promise of Gallatin Valley increased donor retention from 45% to 52%, saved an estimated 2-10 hours per week, and raised $175,202 at a recent auction—117% of its $150,000 goal.

Family Promise of Gallatin Valley

Jaclyn LeBlanc

Development & Volunteer Coordinator