Case Study: Troops achieves streamlined SaaS operations and faster onboarding/offboarding with Blissfully

How Troops Uses Blissfully to Simplify SaaS Operations

Troops, a sales collaboration tool, faced a time‑consuming SaaS management problem: CTO Greg Ratner was asked to build and maintain a comprehensive spreadsheet of all apps, users, costs and renewals while shouldering onboarding and offboarding tasks (about 55 items per new hire). To address this, Troops turned to Blissfully’s SaaS management platform to automate discovery, inventory and workflow management across their app stack.

Blissfully provided a single pane of glass for SaaS usage, automated and delegated onboarding/offboarding tasks with reminders and audit logs, and surfaced spend and trend data for finance and ops. As a result, Troops dramatically sped up onboarding and offboarding, freed leadership time for strategic work, reduced wasted spend (licenses and zombie subscriptions), and now makes more accurate forecasts of SaaS costs using Blissfully’s reporting.

Troops

Greg Ratner

Co-Founder and Chief Technology Officer