Case Study: Tonkotsu achieves stronger team communication and culture with Blink

Tonkotsu reaches 99% active users with Blink across 16 UK restaurants

Tonkotsu, a Japanese ramen bar group with 16 UK restaurants, faced challenges in engaging and communicating with its dispersed workforce. Using solutions like Microsoft SharePoint and WhatsApp was ineffective, with only 10% of staff having access to necessary information and creating privacy issues. They turned to Blink to find a more scalable solution.

Blink provided a centralized hub for documents and its chat feature replaced WhatsApp for shift coordination, eliminating work notifications on days off. This resulted in 99% active users on the platform, allowing Tonkotsu to build a unified culture and share important updates. The solution proved critical during the COVID-19 pandemic, enabling seamless communication that helped teams transition back to work quickly.

Tonkotsu