Case Study: State Transit improves communication and digitizes processes with Blink

State Transit - Customer Case Study

State Transit, one of Australia’s largest bus transport providers, needed a better way to communicate with its 3,500 employees across 8 depots. During the pandemic, its paper-based processes and disconnected teams made it difficult to share updates, collect information, and keep everyone aligned. To solve this, State Transit turned to Blink.

Using Blink’s mobile platform, including Feed, direct messaging, and Micro-Apps, State Transit could send critical updates, gather real-time feedback, digitize forms, and let staff communicate directly without sharing phone numbers. The result was a more connected workforce and faster, safer processes during Covid-19, with measurable operational benefits such as real-time issue reporting from drivers and reduced reliance on paper-based workflows.

State Transit

Christian Severino

State Transit