Case Study: Stagecoach boosts employee engagement with Blink

Stagecoach - Customer Case Study

Stagecoach, a UK transport company with 25,000 staff across 19 sites, struggled with an outdated, clunky intranet that few people wanted to use. With 20,000 drivers lacking email addresses, it was difficult to share information widely, and getting messages out to everyone at once was almost impossible. Stagecoach turned to Blink to create a more accessible internal communications platform.

With Blink, Stagecoach rolled out team-based feeds, a central hub for key resources, and mobile-friendly updates for everything from rotas and routes to payslips and COVID-19 tools. The result was rapid adoption and 95% engagement across the business, improved leadership communication, and faster operational decisions, such as changing city centre routes the same day issues were identified. Blink also helped Stagecoach share payslips during COVID-19 and contributed to award-winning employee engagement.

Stagecoach

Ricky Sickelmore

Business Analyst