Case Study: Marlowe Fire & Security Group achieves 92.5% survey participation with Blink

Marlowe Fire & Security hits 92.5% survey participation with Blink

Marlowe Fire & Security Group, a UK-based provider of fire and security solutions, faced a significant challenge in connecting with its large, dispersed frontline workforce. This physical separation led to a cultural disconnect and poor communication, primarily reliant on easily missed emails. The company struggled to gain actionable insights from employee engagement surveys and needed a better way to understand and improve the employee experience. They turned to their existing vendor, Blink, to utilize its survey service on a platform their teams already used.

Using the Blink platform, Marlowe implemented customized surveys with automated reminders, eliminating email fatigue. The solution achieved a 92.5% participation rate and cut survey costs in half. The data uncovered a critical communication breakdown at the line manager level, providing the proof needed to drive meaningful change. Blink enabled Marlowe to embed insights into performance reviews, build a more transparent recognition culture, and ultimately create a more connected workforce.

Marlowe Fire & Security Group