Case Study: COMO Hotels & Resorts achieves tenfold communication improvement with Blink

COMO Hotels & Resorts lifts internal communication tenfold with Blink

COMO Hotels & Resorts, a global luxury hospitality group, faced a significant internal communication challenge. Their communication was one-way, relying on outdated methods like notice boards and mass emails for a frontline workforce. This left employees feeling unheard and hindered inter-departmental coordination and guest issue resolution. The company sought a solution after a previously chosen platform was discontinued, turning to the vendor Blink for a new approach.

Blink implemented its mobile-first employee communication app, designed for shift-based teams. Key features like the Hub, which centralized documents, and Boost, which pinned critical messages, transformed communication into a two-way conversation. The results were substantial: Blink facilitated a tenfold improvement in communication, with 95% of employees activated and 97% active monthly. This led to faster problem-solving and a more connected, engaged workforce.

COMO Hotels & Resorts