Case Study: Coastal Medical Transportation Systems cuts EMT turnover and boosts frontline adoption with Blink

Coastal Medical Transportation Systems cuts EMT turnover to under 5% with Blink

Coastal Medical Transportation Systems, an emergency medical transportation provider, faced a significant challenge in communicating with its 800-person frontline workforce during the COVID-19 pandemic. With traditional methods like town halls and emails no longer effective, they needed a new way to rapidly share critical policy updates and operational information. They turned to Blink to implement an employee app to bridge this communication gap.

Using the Blink app, Coastal Medical created a centralized hub for company news, targeted communications, and essential resources. This solution led to a 98% adoption rate across their workforce and had a dramatic impact on retention, cutting annual EMT and paramedic turnover to under 5% compared to an industry average of over 20%. Blink provided the one-stop shop for communication and collaboration that aligned their dispersed teams.

Coastal Medical Transportation Systems